Last updated: 22 September 2026
Account, privacy, payment, reward-delivery and intellectual-property complaints may be submitted through Go Play Daily Support or by email to support@goplaydaily.com.
What to include
Provide your Member ID, registered contact detail, a clear description, relevant dates and any payment or redemption reference. Do not send passwords, OTPs, card numbers or banking credentials.
Response process
Go Play Daily aims to acknowledge complaints within 48 hours, investigate fairly and communicate the outcome. Complex payment, delivery, identity or rights complaints may require additional evidence and time.
Escalation
If the first response does not resolve the issue, request escalation and quote the original support reference. Statutory rights and remedies remain unaffected.
Questions or grievances: support@goplaydaily.com. We aim to acknowledge complaints within 48 hours.